Download and clear device log data via USB-C
utility/logs folder so files save there automatically.Use the USB-C port on the dispenser — not the UPDI programmer connector.
Windows users: if you see "No compatible devices found," the FTDI USB driver may not be installed. Download and install the free FTDI VCP driver (requires administrator access), then unplug and re-plug the USB-C cable and try again.
Download Log saves a .csv file named after the device ID
to the selected logs folder (or your Downloads folder if none is set).
Each download is a full snapshot — append previous files manually if needed.